Refund policy

Last Updated: September 18, 2026

At Revutrap, we want you to be satisfied with your purchase. If you are not satisfied with your order, please review the policy below.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

The item must be unused or in its original condition.
The item must be returned with its original packaging, when applicable.
You must provide proof of purchase.
The item must not have been damaged through misuse, improper handling, or modification.

To start a return, contact us at [YOUR BUSINESS EMAIL] with your order number and the reason for your return.

2. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

3. Damaged or Defective Products

If your product arrives damaged, defective, or does not function as described, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Photos or video showing the problem, if applicable

If the issue is confirmed to be a manufacturing defect or damage that occurred before delivery, we may offer a replacement or refund.

4. Incorrect or Missing Items

If you receive the wrong product or an item is missing from your order, contact us within 7 days of delivery.

We will review the issue and, where appropriate, provide a replacement or refund.

5. Non-Refundable Items

The following may not be eligible for a refund:

Products damaged through misuse
Products that have been modified or tampered with
Products returned outside the applicable return period
Products missing essential components due to customer handling

6. Return Shipping

Unless the product is defective, damaged upon arrival, or we sent you the wrong item, the customer is responsible for return shipping costs.

If the return is due to an error on our part or a confirmed defective product, we may provide instructions for returning the item.

7. Exchanges

If you would like to exchange an eligible product, contact us at [YOUR BUSINESS EMAIL].

Depending on availability, we may provide an exchange or process the return and refund so that you can place a new order.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee that an order can be canceled once it has been processed or shipped.

If an order has already shipped, you may need to follow the return process described above.

9. Refund Exceptions

Purchasing a Revutrap NFC card does not guarantee that your business will receive a particular number of reviews, positive reviews, customers, sales, or revenue.

Refund eligibility is based on the product and circumstances of the purchase and is not dependent on the number of reviews or customers generated through use of the product.